Neocase Software announces the immediate availability of its new HR contact center solution, Neocase HRForce, built upon the success of Neocase HRPower

New solution supports: key HR processes, real-time reporting, executive dashboards, proactive SLA management and integrates with Self Service and Knowledge Base modules

San Francisco, CA – February 4, 2010 – Neocase Software, a leading provider of customer service solutions for shared service centers and customer support operations, announced today the availability of Neocase HRForce, a Human Resource Contact Center solution designed for mid-size HR departments for streamlining HR service delivery processes, rapid implementation and accelerated Return-on-Investment. Neocase HRForce was developed based on the marketplace success of Neocase HRPower, a highly scalable HR Shared Services solution.

With the launch of Neocase HRForce, Neocase Software addresses the needs of mid-size HR organizations that seek rapid technology deployment and solutions which deliver the best cost-to-benefit ratio in the industry. Additionally, Neocase HRForce is ideal for those HR organizations that require a platform that will accommodate multiple processes while streamlining and automating those processes to increase efficiency and productivity, and drive down operational costs. The system must also enable real-time performance monitoring by delivering relevant content and key performance indicators to HR staff and employees. Through extensive collaboration with Neocase customers, industry research groups and HR thought-leaders, Neocase Software developed Neocase HRForce. The solution builds on the tremendous success of Neocase HRPower, a scalable HR Shared Service Contact Center solution that addresses the complex HR processes of larger, global HR organizations. Over the last year, Neocase HRPower has delivered significant business benefits for large corporations such as: Air France, Renault-Nissan, CUNA Mutual Group, RATP, Arkema, DCNS, and Atkins.

“We believe the launch of Neocase HRForce will resonate with HR executives who are tired of lengthy and costly HR solution implementations that require extensive customization, and still unsatisfactorily meet the needs of mid-size HR organizations,” states Julien Dahan, Chief Executive Officer and President of Neocase Software. He adds, “According to various research reports, HR staff can spend as much as 70% to 80% of their time dealing with administrative activities and employee/manager questions and issues. Both solutions can significantly reduce these percentages in an HR Contact Center or HR Shared Services environment by automating key HR processes and deflecting inquiries via an effective self service solution with an integrated, intelligent knowledge base. Additionally, Neocase HRPower and Neocase HRForce have proven to lower HR service delivery costs by as much as 50%.”

Neocase HRPower and Neocase HRForce offer unique HR functionality, including:
• Preconfigured HR processes and service level agreements supporting key HR processes such as onboarding,
offboarding, maternity leave, grievance, and performance improvement giving HR organizations a head-start
down the path toward HR process automation.
• Employee Satisfaction Survey Module enabling HR organizations to quickly set up employee surveys and
distribute them to its employee as well as deliver employee satisfaction reporting to HR executives.
• Business intelligence functionality, including multi-dimensional OLAP analysis, drill-down reporting, root
cause analysis and over 50 standard HR and Knowledge Base reports Flexible architecture supporting the
configuration of complex HR processes and environments within a HR shared service center.
• Extensive integration capabilities enabling transfer of data between core HR and other legacy applications.
• Cross-enterprise platform allowing for the management and support of major business processes such as:
HR, customer service, IT and facilities management all with one solution.

Additionally, both solutions can be integrated with:
• Neocase Self Service: The Self Service portal enables employees and managers to search articles within the
integrated knowledge base as well as submit and track cases, and review case history.
• Neocase Knowledge Base: The intelligent knowledge base with recommendation engine is accessible by HR
staff and employees based on permission and article publishing settings. It allows for HR content searches,
article recommendations, document downloads and media files (training videos).

Through this comprehensive set of specific HR features, Neocase HRPower and Neocase HRForce deliver significant benefits to mid-size and large HR organizations, by:
• Automating and streamlining key HR processes (for example: onboarding, offboarding).
• Supporting employees’ HR needs through a self service portal thereby deflecting inquiries from HR agents.
• Delivering relevant, consistent and accurate content to HR agents and employees.
• Providing HR-relevant business intelligence to HR management about process performance, productivity,
SLAs and other inquiries.

Neocase HRPower is available both on-premise and as a Software-as-a-Service (SaaS) solution. Neocase HRForce can be deployed in a Software-as-a-Service (SaaS) model.

About Neocase Software

Neocase Software is a leading provider of customer service solutions for shared service centers and customer support operations. It empowers large global corporations to manage and optimize their shared service and support operations performance and processes through its uniquely adaptive and award-winning customer service technology platform. Neocase Software solutions include Neocase HR for Human Capital Resource Management, Neocase CS for Customer Service and Neocase FR for Financial Resolution. All solutions can be deployed on-premise or in a SaaS model. With more than 200 clients worldwide, representative customers include: Air France, Renault-Nissan, L’Oréal, Brinks, CORPTAX, Callidus Software, International Decision Systems, Inc., and CUNA Mutual Group. Neocase’s award-winning solutions bring efficiency and profitability to SSCs and customer service departments through web self service, intelligent knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows.