Oslo enables business to quickly and cost-effectively optimize customer service and time-to-market performance and agility while increasing profitability in environments characterized by either high process volume, variability, and/or short time to decision constraint.

For example, Oslo turns your Call Center into a Dynamic Business Solution, enabling you to quickly and cost-effectively optimize customer service performance and agility while increasing profitability in the following
areas:
- Inquiry processing volume and distribution granularity
- Agent productivity and satisfaction
- Staffing optimization
- Quality Assurance
- Customer experience and loyalty

Whether your organization is just launching a contact center, or it is already an integral part of your business operations, Oslo DREAMS for Dynamic Scheduling will turn your call center into a unified, dynamic business solution to optimize customer service performance through its unique level of call data granularity data capture and analysis, queuing, and distribution capability from any communication channel. In addition, DREAMS for Dynamic Scheduling can elevate your organizations business intelligence by integrating the contact centers processes with your enterprise applications in real-time.
Oslo DREAMS for Dynamic Scheduling is an innovative customer service solution that helps organization¹s improve the customers¹ experience by optimizing the utilization of communication agent channels and staffing optimization, allowing you to differentiate from the competition, service an increased customer base, and generate new sources of revenue.
The company is based in Lyon, France with offices in Menlo Park, California.

Website: http://www.oslo-software.com