Link: http://www.kathleenlord.com/?page=S

Kathleen Lord Black would like to invite the fellow members to attend a seminar/wine & refreshment networking event on the evening of March 11th in San Francisco.

It will be an introduction to the basics of US immigration law, for non-lawyers and lawyers in other fields of law. This event will be valuable for networking and for de-mystifying the often frustrating and illogical laws governing business and family immigration.

Please see www.kathleenlord.com/Seminars for details.

Women in Business Luncheon
Come and celebrate International Women’s Day

With Mrs Macieira-Kaufmann, President of Citibank California.

Monday, March 8th at the San Francisco Marriott
12 to 2pm @ San Francisco Marriott Union Square,
480 Sutter Street, 30th floor, San Francisco

The French American Chamber of Commerce in San Francisco (FACCSF) invites regularly the Francophile Women in Business to a professional network to promote their career, broaden their professional horizon and enhance their financial acumen.
Take part of this great networking event and seize the opportunity to meet French speaking business Women of the Bay area.

Register: http://www.faccsf.com/Events/WIBMarch10.htm

Last night the FACCSF organized with its Sustainability Committee a ‘’VC Trends for Green and Clean Business’’ at the Winston & Strawn offices.

After a short introduction by Carole Granade, Executive Director, to present the French-American Chamber of Commerce, Sheeraz Haji from Cleantech Group began his presentation. The environmental engineer gave his global view about the Cleantech industry and its investments. He explained that major VCs have started invested drastically in that industry even if it has not yet offered the great returns internet has.
In that way the government investment will be huge in addition to the private investors.
Courtney McColgan, Draper Fisher Jurvetson, describes first her company: started investing in Cleantech in 2001, and DFJ has invested $200M in 45 clean technologies. And it represents 1/3 of DFJ investments. The DFJ sector and geographical focus are wind, energy storage, efficiency and distribution, most in China and India.
Bernard Slede from Hewlett-Packard shows us the point of view of a big company, and its power to make change every day. The HP technology, size and scale give them enormous leverage to affect positive change. So HP trying to become greener, has reduced its data centers from 85 to 6. The example of the trade data center of Wynyard, Scotland shows the awareness of HP. It saves about 40% of energy costs, using the North Sea winds, and the systems approach is to integrate the data center to its environment. HP tries also to reduce the commercial printing.
For the end of the presentation, we listened to Dan Baldi from Silicon Valley Bank. He gave us the main trend of the historical clean technology VC investment (North-America, Europe, Israel, China and India): it increased from $0.9B and 164 deals in 2002 to $8.5B and 567 deals in 2008.
Then, the panel has a great debate about the optimization of resources in western countries, and the influence of developing countries and China. For Sheeraz and Courtney this last country will have a strong role in the future investments in Cleantech, it could take the leadership and influence the industry.

After the conference, the guests enjoyed a cocktail and networking part, with Lebanon specialties.

For the attendees, if you want to get the powerpoint slides of the speakers, please send an e-mail to marketing@faccsf.com

See our Sustainability Committee and its events:
http://www.faccsf.com/Events/Committees/SustainabilityCommittee.htm

Neocase Software announces the immediate availability of its new HR contact center solution, Neocase HRForce, built upon the success of Neocase HRPower

New solution supports: key HR processes, real-time reporting, executive dashboards, proactive SLA management and integrates with Self Service and Knowledge Base modules

San Francisco, CA – February 4, 2010 – Neocase Software, a leading provider of customer service solutions for shared service centers and customer support operations, announced today the availability of Neocase HRForce, a Human Resource Contact Center solution designed for mid-size HR departments for streamlining HR service delivery processes, rapid implementation and accelerated Return-on-Investment. Neocase HRForce was developed based on the marketplace success of Neocase HRPower, a highly scalable HR Shared Services solution.

With the launch of Neocase HRForce, Neocase Software addresses the needs of mid-size HR organizations that seek rapid technology deployment and solutions which deliver the best cost-to-benefit ratio in the industry. Additionally, Neocase HRForce is ideal for those HR organizations that require a platform that will accommodate multiple processes while streamlining and automating those processes to increase efficiency and productivity, and drive down operational costs. The system must also enable real-time performance monitoring by delivering relevant content and key performance indicators to HR staff and employees. Through extensive collaboration with Neocase customers, industry research groups and HR thought-leaders, Neocase Software developed Neocase HRForce. The solution builds on the tremendous success of Neocase HRPower, a scalable HR Shared Service Contact Center solution that addresses the complex HR processes of larger, global HR organizations. Over the last year, Neocase HRPower has delivered significant business benefits for large corporations such as: Air France, Renault-Nissan, CUNA Mutual Group, RATP, Arkema, DCNS, and Atkins.

“We believe the launch of Neocase HRForce will resonate with HR executives who are tired of lengthy and costly HR solution implementations that require extensive customization, and still unsatisfactorily meet the needs of mid-size HR organizations,” states Julien Dahan, Chief Executive Officer and President of Neocase Software. He adds, “According to various research reports, HR staff can spend as much as 70% to 80% of their time dealing with administrative activities and employee/manager questions and issues. Both solutions can significantly reduce these percentages in an HR Contact Center or HR Shared Services environment by automating key HR processes and deflecting inquiries via an effective self service solution with an integrated, intelligent knowledge base. Additionally, Neocase HRPower and Neocase HRForce have proven to lower HR service delivery costs by as much as 50%.”

Neocase HRPower and Neocase HRForce offer unique HR functionality, including:
• Preconfigured HR processes and service level agreements supporting key HR processes such as onboarding,
offboarding, maternity leave, grievance, and performance improvement giving HR organizations a head-start
down the path toward HR process automation.
• Employee Satisfaction Survey Module enabling HR organizations to quickly set up employee surveys and
distribute them to its employee as well as deliver employee satisfaction reporting to HR executives.
• Business intelligence functionality, including multi-dimensional OLAP analysis, drill-down reporting, root
cause analysis and over 50 standard HR and Knowledge Base reports Flexible architecture supporting the
configuration of complex HR processes and environments within a HR shared service center.
• Extensive integration capabilities enabling transfer of data between core HR and other legacy applications.
• Cross-enterprise platform allowing for the management and support of major business processes such as:
HR, customer service, IT and facilities management all with one solution.

Additionally, both solutions can be integrated with:
• Neocase Self Service: The Self Service portal enables employees and managers to search articles within the
integrated knowledge base as well as submit and track cases, and review case history.
• Neocase Knowledge Base: The intelligent knowledge base with recommendation engine is accessible by HR
staff and employees based on permission and article publishing settings. It allows for HR content searches,
article recommendations, document downloads and media files (training videos).

Through this comprehensive set of specific HR features, Neocase HRPower and Neocase HRForce deliver significant benefits to mid-size and large HR organizations, by:
• Automating and streamlining key HR processes (for example: onboarding, offboarding).
• Supporting employees’ HR needs through a self service portal thereby deflecting inquiries from HR agents.
• Delivering relevant, consistent and accurate content to HR agents and employees.
• Providing HR-relevant business intelligence to HR management about process performance, productivity,
SLAs and other inquiries.

Neocase HRPower is available both on-premise and as a Software-as-a-Service (SaaS) solution. Neocase HRForce can be deployed in a Software-as-a-Service (SaaS) model.

About Neocase Software

Neocase Software is a leading provider of customer service solutions for shared service centers and customer support operations. It empowers large global corporations to manage and optimize their shared service and support operations performance and processes through its uniquely adaptive and award-winning customer service technology platform. Neocase Software solutions include Neocase HR for Human Capital Resource Management, Neocase CS for Customer Service and Neocase FR for Financial Resolution. All solutions can be deployed on-premise or in a SaaS model. With more than 200 clients worldwide, representative customers include: Air France, Renault-Nissan, L’Oréal, Brinks, CORPTAX, Callidus Software, International Decision Systems, Inc., and CUNA Mutual Group. Neocase’s award-winning solutions bring efficiency and profitability to SSCs and customer service departments through web self service, intelligent knowledge management, service level agreement (SLA) management, employee/partner case collaboration, executive dashboards, and automated workflows.

Members since 2005 - Atelier Emmanuel

How FACCSF helped me ?
- The “experience sharing” of the Executifs - Anonymes® is a great support
- The network of the Chamber and the events helped the word of mouth
- Atelier Emmanuel is now the leading Salon reference for the French-American community!

Quote:
“The FACCSF first enabled me to get introduced to the French community in SF. It then gave the opportunity to network with a diverse audience of young, open-minded and professional entrepreneurs and businessmen. We could share our experience. I learned a lot.” Emmanuel Noel

Follow this link to see Atelier Emmanuel:
http://www.atelieremmanuel.com/

Follow this link to see other case studies of our members:
http://www.faccsf.com/Membership/Testimony.html